7-Day Trial
If you are on a 7-day trial, you do NOT need to cancel as we do not auto charge. Your trial will automatically end and all ads you have running will also be shut off. Note: If your StreetText account and Facebook are disconnected, ads will not auto shut off.
You can make sure all your ads are turned off in the Facebook Ad Manager: https://www.facebook.com/business/tools/ads-manager
Members
Before you cancel your account completely, consider going “On-Hold” with our Conversations by StreetText (Julie) stand-alone plan.
If you would like to pause running Facebooks ads but continue to nurture your existing leads, we have the Conversations by StreetText (Julie) stand-alone plan. This plan allows you to save money on your StreetText subscription, but continue to nurture your existing leads on auto-pilot.
The Conversations (Julie) plan provides you access to your dashboard, your leads, and all StreetText resources. Your existing leads will continue to receive your automations and you can still use Julie to correspond with your leads. The Conversations plan gives you the same great value in your lead follow up as your regular plan, you simply will not be able to launch new Facebook ads.
To request a plan change to Conversations (Julie) stand-alone plan, fill out the form by clicking here
Please note that your Facebook ads will be paused when you sign up for a Conversations (Julie) stand-alone plan, so no new leads will come in. You are also unable to create new ads (Lead Magnet or Remarketing) while on a Conversations (Julie) stand-alone plan.
Need to cancel instead?
Are you still looking to part ways? We absolutely understand. We do require 7-days' notice prior to your billing date so we can process your cancellation request.
To terminate the subscription, please complete the required form 7-days before your billing date - https://streettext.formstack.com/forms/cancellation_form
If a cancellation request is not received within 7-days, the renewal will still process and no refunds will be issued as stated in the terms and conditions when you became a member. Your account will cancel at the end of the following month if it isn't received in time.