If you are seeing a red exclamation mark beside the first sms message in your conversations that means the message was not delivered. If you see the first message in a conversation showing as undelivered it is likely that the phone carrier has blocked the message in their spam filters.

In order to increase the delivery rate we recommend editing the SMS message.

  1. Go to settings ⚙️ > all automations > Then click edit on the Home Valuation Automation

  2. Scroll down past the emails until you see the first sms message.

3. Click on the message and replace the {{profile.name_first}} link with your name to reduce the amount of links in the message. We also recommend making a couple of small changes to the wording. You can also change the second message so that it makes sense independently if the first message does not deliver.

Possible examples of changing the first sms:

  • Removing "i.e updates"

  • Change "Is there anything specific about your home that may affect its value?" to "What do you love about your home?"

Did this answer your question?